We are looking for a Desktop Support Engineer to to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should be familiar with troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.
Responsibilities
- Assist or resolve internal customer IT needs or requirements and issues. Issues affecting external customers are to be given top priority.
- Deploy, move, migrate and retire Mac desktop systems while minimizing business impact. Maximize efficiency using JAMF to manage desktop computers.
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Follow up with internal users and/or clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create technical documentation and manuals
Skills
- Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- Knowledge of network security practices and anti-virus programs
- Experience utilizing and maintaining Windows equipment.
- Experience in the graphics industry strongly preferred
- Experience utilizing and maintaining Macintosh equipment.
- Some software development experience is preferred.
- Excellent problem-solving and multitasking skills
- Customer-oriented attitude
- BSc in Computer Science or relevant field
Job Type: Full-time