Unbridled Information Technologies
Unbridled Information Technologies
  • Home
  • Job Seekers
    • Careers
  • Employers
    • Our Services
    • Request Talent
  • Contact Us
  • Employee Portal
  • More
    • Home
    • Job Seekers
      • Careers
    • Employers
      • Our Services
      • Request Talent
    • Contact Us
    • Employee Portal
  • Home
  • Job Seekers
  • Employers
  • Contact Us
  • Employee Portal

Technical Support Analyst

Job Description

The IT Service Desk Analyst provides technical support to level 1 frontline calls, tickets, and alerts.  Duties include hardware and software support for internal business users.

This position is responsible for resolving 75% of tickets on first contact while ensuring excellent customer service.


RESPONSIBILITIES: 

• Handle Level 1 inbound calls

• Basic understanding of operational procedures

• Escalate problem tickets within department guidelines when unable to resolve

• Communicate regularly with other Service Desk Analysts, Technical Analysts, Team Leaders, Data Management personnel and Hardware Vendors 

• Basic understanding of ticketing system to open / close tickets 

• Assist with Alerts and Self- Service Incidents

• Follow up on dispatched tickets
 

KNOWLEDGE AND SKILL REQUIRED: 

EDUCATION:   

• Some College preferred or equivalent experience

• Preferred A+, CCNA, or Net + Certifications

EXPERIENCE:  

• Minimum of 1 year customer service experience 

SKILLS AND OTHER REQUIREMENTS:

• Beginning organization skills

• Beginning oral and written communication skills

• Beginning problem solving ability

• Beginning understanding of computer concepts (PC fundamentals, Operating systems)

• Basic understanding of system software and hardware

• Must be able to work mid to late shifts and some weekends as needed 

Apply Now

Copyright © 2021 Unbridled Information Technologies - All Rights Reserved

  • Careers